We are a professional digital services company with over 25 years of experience. Our customers range from corporate companies to small and medium enterprises through to individual entrepreneurs.
We are also the only company offering a unique guarantee which is that however much you spend with us, we will guarantee that you will recover that expenditure within 12-24 months and that you also go on to generate much more revenues.
am:pm digital. who are we?
We are an innovative and dynamic e-commerce website design / software development solutions provider based in the heart of Manchester.
With over 25 years of experience and a wealth of manufacturer authorisations we can provide you with bespoke solutions that you need at a cost to suit.
Compare us to other leading agencies in Manchester and you will be pleasantly surprised how competitive we are.
Our unique guarantee is that however much you spend with us, we will guarantee that you will recover that expenditure within 12 months and also go on to generate much more revenues.
why choose us?
our services
At am:pm we work relentlessly to ensure that all the products and services we provide meet, and exceed, industry standard guidelines, rules and regulatory requirements. We work with you all the way from inception of idea to completion of project.
A strong qualified and dedicated team with professionals from varying backgrounds such as programming, coding, software development, project management, social media marketing, online marketing, audio and video will be on hand to discuss your needs and advise you on all aspects of the proposed solutions; with particular emphasis being placed on timeline completion and working within an agreed budgetary framework.
Years of experience in website design, e-commerce solutions, video production, software development, mobile app creation and project management enables us to undertake and complete work for major corporations , small and medium sized businesses, educational establishments and charitable organisations.
We are so confident of our ability to provide exact solution for your requirements that we offer a unique guarantee; this being:
Our unique guarantee is that however much you spend with us, we will guarantee that you will recover that expenditure within 12 months and go on to generate much more revenues.
So if you are serious in offering an online solution to your clients give us a call, after all with our guarantee what do you have nothing to lose and everything to gain.
Website Development
Software Development
Mobile App Development
Brand Marketing
Social Media Strategies
Online Advertising
Video Production
Animations & Graphics
Hosting and Email
Services Information
Personal service with small teams and one on one client liaisons.
We pride ourselves on the personal customer service that we provide to all our clients (we even help people that may not even be our clients!).
From the moment you assign us a project we provide you with a dedicated customer support manager who will liaise with you regularly to discuss the project and its progress. They will also offer you support after the project has been completed to ensure smooth operations after project completion.
Desktop, Mobile, web, server, cloud, we develop for all of them.
Our team of software, App and website developers in our Manchester offices are a mix of qualified experienced heads and enthusiastic graduates.
The development of an e-commerce website solution / software development product or service is usually the work that goes unseen.
Essentially, it’s the design, coding and development that makes everything function as it should. A bit like an engine in a car, it’s not visible from the outside, but without it, you’d go nowhere.
Below is an overview of how our online solution development process works:
Project planning and application
You’ll be assigned a dedicated project manager who will work with you and the web developers who are going to responsible for your project.
The first stage is to develop the branding of your website / app. This will involve creating branding, logo design and colour scheme of your website / app. Through consultative processes you will be provided a mock-up visual of how your website / app will look when it’s finished.
Once you’re happy, we’ll start work on the development and coding of your website / app to add the functionality behind your approved design
Product testing
During development your website / app will undergo strenuous testing on our local hosting servers. Our web developers and project manager will test and thoroughly check for all functionality.
Final testing
Together with your team, the project manager will go over the website / app again and guide you on every step of how to administer and manage the website /app. At every stage of the development process we consult you to make sure you are happy with the results.
Product launch
After the final testing and only when you are completely happy with your solution we will host it on our secure servers. Once hosted the solution will be continually monitored by our automated systems to ensure its smooth operation.
If you’ve got any questions about our product development processes or would like to have a chat about your project, get in touch now and a specialist will be happy to discuss these.
Audio, Photography and Video Production
Video Production:
We offer a full range of in-house video production services using the very latest in audio, video and lighting equipment from Sony, Panasonic, Samsung…etc.
We offer the following services:
- Consultation
- Shoot video on site
- Edit video
- Voice over
- Produce video in a variety of formats
- High speed upload video to popular channels such as YouTube, Facebook and Vimeo
3D Virtual Walkthroughs:
Using the latest 3D design software we will create stunning virtual reality tours of your property portfolio. We also have the facilities to embed real life moving videos and the incorporation of 3D surround sound.
3D Multimedia Animations:
We can animate any idea or object that you have in your mind. You give us the idea and leave the rest to our in house animation design professional. Throughout the project, from conception to completion, our design team will be constantly liaising with you to ensure that the work meets conformity.
Personal service with small teams and one on one client liaisons.
We pride ourselves on the personal customer service that we provide to all our clients (we even help people that may not even be our clients!).
From the moment you assign us a project we provide you with a dedicated customer support manager who will liaise with you regularly do discuss the project and its progress. They will also offer you support after the project has been completed to ensure smooth operations after project completion.
The web is a big place, so we shout loudly.
FACEBOOK BUSINESS PAGES
Facebook is fast becoming a very important information portal for businesses in their quest to capture new audiences and users. Facebook business pages are similar to profiles, but for businesses, organisations, and public figures. Users can “Like” a page, which means they’ll automatically receive updates from that page in their news feed. Users also have the option to “Like” a page but not follow it. (Users also can follow some profiles).
While profiles require a mutual relationship between friends, pages can be liked by anyone, without a requirement for the page creator to accept a fan. They also don’t have a restriction on the number of friends/fans they can have (unlike personal profiles, which are limited to 5,000 friends).
We can build your Facebook page for you, manage your social media campaign and expose your company and your products to a very wide audience.
FACEBOOK GROUPS
Facebook groups are similar to discussion forums, but with additional features that pages and profiles have (like a wall). You can create groups related to your industry or product offerings as a way to reach out to potential customers and achieve large audiences.
FACEBOOK ADVERTS
Facebook offers a fantastic targeted advertising platform. You can create ads targeted at specific demographics such as geographic areas, ages, education levels, and even the types of devices used for browsing. Facebook also lets users close ads they don’t like and “Like” a page right beneath an advertisement:
Advantages of Facebook Advertising:
- Adverts have powerful targeting parameters
- Facebook can target browsing behaviour when advertising
Allows for intrusive ‘in-video’ advertising
Our client’s companies grow and mature with us.
Search Engine Optimisation (SEO)
Search engine optimisation (SEO) is the process of affecting the visibility of a website when using a search engine.
Google Will Punish You If You Don’t Have A Mobile-Friendly Responsive Website
Google announced back in February that a major update to its mobile search algorithm will go live (Tuesday 21st April), which we believe will give a boost to the rankings of mobile-friendly site. We’re expecting a mobile-friendly designation on sites that work well on mobile devices and possibly an improvement in the ranking of mobile-friendly sites.
What will the change mean to businesses?
Google’s mobile search change will ensure visitors have the best user experience when visiting your website as, if it is mobile-friendly, the layout and functionality will be optimised for their particular device. The updated rules will also prioritise websites which have been designed to change to fit different screen sizes, depending on what device you are using – a site that resizes in this way is described as having a ‘responsive design’.
Responsive design is an approach to web design that creates a site’s layout for easier viewing on various devices. So, for example, you can view a website on a small mobile phone screen without having to resize it to fit. With the sheer number of people using mobile devices nowadays, you should already be thinking of / have a responsive designed website.
We’ll create and manage your online presence
Google AdWords and Facebook Advertising
am:pm marketing solutions offer a comprehensive Google AdWords Management and Facebook Advertising services that allow our clients to maximise efficiency & visibility even in the most competitive industries. With no long term contracts & a transparent monthly payment plan our proven services are helping us become a growing & dynamic digital agency.
Find out how well your Google AdWords Management and Facebook Advertising account is performing via one of our account reviews, you will be given some really useful insights & advice on account structure & performance.
check out some of out projects
what our clients say
Tony (Preston Community Network)
We contacted am:pm as our current website was quite dated and the current web designers supplier were not interested in its redesign. After being recommended am:pm by another organisation it was refreshing to find a local company that was so thoughtful helpful. They consulted us throughout the entire design & development of the new website…
Harry (Manzil Restaurant)
Our restaurant was unusually quiet on Mondays and Tuesdays. We approached am:pm and they suggested a particular Facebook strategy. With several months our Facebook page began to attract a lot of attention and we started to get as many as 100 to 120 people on Mondays and Tuesdays; up from 10 – 12 people.
Zafar C (Sahara in Preston)
We approached AMPM for an informational website for our organisation, Sahara in Preston which is based in Preston. After several consultations AMPM were instructed to design and develope our website and also provide training for our staff. AMPM provided a complete solution within 3 months and we now have a very good website and an…
Colette Isaaks – OPAAL UK
We were recommended AMPM by Preston Community Network. After initial consultations with Amir, who proved very helpful, knowledgeable and patient, we decided to award the redesign and redevelopment of our new website. We already had a website but there were issues with the web developers, mainly very expensive upgrades and complicated amendments. AMPM Amir also…
Sahara in Preston: Website Solution:
Sahara Project (Preston) Ltd. is a voluntary organisation working predominately for the benefit of the black and minority ethnic (BME) community.
Our approach is holistic: we understand the needs of the BME community and aim to provide a culturally sensitive service. Our staff are multi-lingual being fluent in Urdu, Gujarati and Punjabi.
We ensure that at Sahara you can speak to a member of staff in confidence and receive help in personal matters. We are experienced in assisting women with complex issues and have the facilities to cater for their needs.
- Sahara in Preston is an accredited training services provider and provides:
a free and confidential service in a comfortable and caring environment.
support for a range of issues including domestic abuse, unemployment, and their training needs. - Counselling and advocacy services assist with diverse personal and social issues women and men face in their daily lives.
We have recently made significant improvements to the facilities that we offer which include:
- Smartboards to assist with visual learning
- New and improved computer systems
- More training rooms
For a reference on our service to Sahara In Preston please contact Zafar
OPAAL UK: Website Solution:
OPAAL is a charity funded to promote and develop resources to help older people speak up for themselves and those that care for them to support them in the way that is most authentic and meaningful for them. We also promote and champion the efforts of all those engaged independent advocacy services, both for new and existing advocacy service providers.
What is advocacy?
Advocacy supports and enables people who have difficulty representing their interests, to exercise their rights, express their views, explore and make informed choices. In short, advocates help others speak up about what is right for them.
With this in mind, OPAAL’s aims are:
For a reference on our service to OPAAL UK contact Colette Isaaks.
Preston Community Network: Website Solution
A very warm welcome to the Preston Community Network (PCN) website.
Preston Community Network represents and supports the voluntary, community and faith sector organisations within the City of Preston.
Since our formation in 2002, we have played a lead part in strategic partnerships within the city, and our work has underpinned a strong governance to represent and promote voluntary, community and faith sector organisations within Preston.
Please feel free to browse the contents at your leisure and if you have any suggestions for contents that you would like to appear on our website then please feel free to contact us with your suggestions, the only stipulation being that the contents are related to the Preston Community.
For a reference on our service to PCN please contact Tony.
Manzil Restaurant and Banqueting Hall – Social Media Solution:
Manzil is a very beautiful venue for a restaurant / banqueting event.
The issue Manzil were facing was that although their banqueting hall was performing well because of word of mouth connections, they were really struggling to get in customers to their restaurant, in particular on Monday and Tuesday nights. The approached us after attempting a social media campaign themselves. After a year they had only a handful of Facebook ‘Likes’ from just just a few erratic posts.
After a consultation process we set about organising a social media campaign with strong emphasis on a Facebook presence. Within months they started getting regular Facebook ‘Likes’, interactions with their customers and more importantly booking inquiries. They now have a connections base of nearly 4,000 (this rivals and beats the Facebook presence of some of the much longer established local restaurants / banqueting halls) but more importantly the have a regular flow of customers coming to dine on Mondays and Tuesdays. On average any post that we publish will get in excess of a 1000 views and a lot of interaction, some far exceeding this number.
This obviously has had a knock on effect which has provided the management confidence to look at other aspects of social media.
For a reference on our service to Manzil contact M Amir Salim at info@mymanzil.co.uk
our solutions process
1.
2.
First Contact
We provide an initial no obligations consultation to discuss your exact project requirements.
Discussion & Planning
Our graphics designers and web developers will discuss and plan exactly your required solution explaining all the elements that are going to be needed.
3.
4.
5.
Development
Our experienced team of designers will start on the development of the project. We will liaise with you continually throughout the development ensuring that requirements are met.
Testing
Once the development has been completed, it will undergo thorough testing on all applicable platforms. At this stage we will provide you with links so you can test the development as well. Any minor issues that arise will be rectified, and the solution will be ready for deployment.
Deployment and Implementation
The solution will be deployed ‘live’ onto our hosting servers. All relevant access to control the features of the solution will be provided to relevant personnel. Our support team will be available to assist in any matters that may arise.
contact info
get in touch
Please complete the form below and a member of our team will get back in touch with you.
Thank you.
The use of cookies
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Terms and Conditions of Services
am:pm online solutions Terms and Conditions of Supply and Service of Products. By placing an order with am:pm online solutions, you confirm that you are in full agreement with and bound by the terms and conditions shown below:
1.0 Definitions:
The Client: The company, associate, affiliate or individual requesting the services of
‘The Company’:
am:pm online solutions: ‘The Company’, the owner, employees, associates, affiliates
2.0 General Terms and Conditions
‘The Company’ will carry out work where an agreement is provided orally or when an agreement is provided by letter, email, telephone, mail or fax.
‘The Company’ will carry out work only for clients who are 18 years of age or above.
An ‘order’ is deemed to be a contract whether written or verbal between ‘The Company’ and the client.
All products and services remain the property of ‘The Company’ until paid for in full.
‘The Company’ reserves the right to modify these terms and conditions at any time.
3.0 Internet Services, Website and Online Shopping Website Design and Hosting ‘The Company’ reserve the right to refuse to construct or host a website or an online shopping website which we may judge as unfit due to content or otherwise. This includes sites that contain:
Adult orientated material
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material, counterfeited or fake goods
Displays Adult / Pornographic material
Conducts any fraudulent or illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws
This list is by no means exhaustive
Whilst ‘The Company’ will make every effort to ensure that the website and any programming scripts are free of errors, we cannot accept responsibility for any losses incurred due to the malfunction of the website or any part of it.
The service of the design and creation of a website and any specialist graphics utilised in this creation remain the property of ‘The Company’ until payment has been made in full after which they can only be used as part of the website and hosting service package provided by ‘The Company’; At no stage will the website, in full or part thereof, and any specialist coding / graphics created be transferred to the client. Only the original contents provided to ‘The Company’ by the client will be returned to the client, in their original formats, in the case of any dispute / legal dispute whatsoever. ‘The Company’ may at its discretion provide any additional information it feels fit to the client.
Any programming scripts, techniques, database creation and programming, asp scripts, cgi applications, php scripts, domain setup, email setup…etc. that are created / written by ‘The Company’:
Remain the property and copyright of ‘The Company’
Cannot be copied, replicated, reverse-engineered, commercially reproduced, resold…etc. without the permission of ‘The Company’ will not be transferred to the client
Under no circumstances will any ‘The Company’ Intellectual Property (IP) relating to the website / files/ documents containing programming scripts, methodologies, techniques, database creation and programming, asp scripts, cgi applications, php scripts, mail setup…etc be transferred to the client
‘The Company’ cannot take responsibility for any losses incurred by the use of any website solution created for the client. Whilst ‘The Company’ will make every effort and ensure care has been taken to provide a solution that is problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where the client chooses to host our website and or solutions on servers or hosting of their own choice, the client is expected to provide or seek any information, additional software, support or co-operation regarding the server or hosting required in order for the application to be correctly developed. ‘The Company’ will not be held responsible for any failure in other hosting and server equipment, software or services.
The client is expected to test fully any application or programming relating to a site developed by ‘The Company’ before being made generally available for use to their customers. Where errors, bugs, malfunctions or other issues are highlighted after the website is live, ‘The Company’ will endeavour, but is not obliged, to correct these issues to meet the standards of function outlined in the brief.
3.1 Website Hosting, eMail Services and Compatibility
All websites solutions will be hosted on ‘The Company’ hosting facilities which consist of Virtual Private Servers (VPS) and dedicated servers.
‘The Company’ will allocate each client a specific amount of disk space for their website; If this amount of disk space is exceeded a monthly fee for additional disk space will be chargeable.
‘The Company’ will allocate each client a specific amount of bandwidth (data traffic / number of hits per month) for their website; If this amount of bandwidth is exceeded a monthly fee for additional disk space will be chargeable. In extreme situations where a websites bandwidth is putting a constraint on the server and other websites hosted on that server the client will be asked to attain a dedicated server just for their own website. If this option is not taken up then the bandwidth will be capped and any bandwidth usage exceeding this limit will not be allowed. ‘The Company’ will not be held responsible for any loss or potential loss of revenue / business / funds…etc due to this capping of the bandwidth.
‘The Company’ will allocate each client with a specific number of email addresses with a disk space limit for each account. Any additional emails required will be subject to a small charge. These email services will be regularly updated so it is the responsibility of the client to ensure that they have a good backup of these emails in printed format or saved elsewhere on their computer systems.
‘The Company’ does not allow for ‘bulk emailing’ / ‘spamming’ via its system. Any client found in breach of this will have its services terminated.
‘The Company’ will not be held responsible for any loss or potential loss of revenue / business / funds…etc due to email services being interrupted, infiltrated by illegal means (hacking, phishing…etc), problems with Internet Service Providers (ISP) service or being closed down for whatever reason.
‘The Company’ will endeavour maximum uptime of all our hosting services but cannot be held responsible for any loss of turnover, business, profit, money, revenue, custom, indirect, consequential or special loss, or loss of data due to any downtime on any of its hosting facilities, eMail services or servers ‘The Company’ will endeavour any agreed third party software integration into the website solutions functions correctly; in particular online payment gateways such as Paypal, WorldPay, Google Checkout, Merchant Banking payment gateways but will not be held responsible for any losses however occurred with these payment gateways. If third party software is incompatible with our solutions or if it needs tailoring to work with our website solutions then this will be chargeable at the current rates in force.
‘The Company’ will not be held responsible for any losses however incurred by the client in events such as breach of security of the website, computer virus attack on the hosting services, phishing or any illegal attempts by third parties to try and attain confidential data or material.
‘The Company’ will provide telephone service support between the hours of:
09:00 to 17:00 Service Level Agreement 1
09:00 to 21:00 Service Level Agreement 2
These service level agreements are payable annually in advance and the relevant agreement is to be taken out at initial hosting of the website. Our Standard Service Level Agreement is Service Level Agreement 1.
3.2 Website / Online Shopping Website Hosting / Dedicated Servers and Email Services Fees:
All hosting services, whether shared hosting or dedicated server hosting, is payable in full in advance. Any hosting services not paid within terms stipulated on our invoice will be withdrawn and you website will be taken offline. The website will only be re-instated back online once the outstanding invoice is PAID IN FULL.
An administration fee will be chargeable to re-instate this website online.
eMail Services Fees:
All eMail services that are provided are payable in full in advance. Any eMail services that are not paid within terms stipulated on our invoice will be withdrawn and you will lose access to your emails. The eMail services will only be re-instated once the outstanding invoice is PAID IN FULL.
An administration fee will be chargeable to re-instate the eMail services.
‘The Company’ will endeavour to respond to all technical email inquiries within 2 working days.
‘The Company’ will endeavour to ensure that any website designed and developed will function correctly on the server it is initially installed on and that it will function correctly when viewed with standard web browsing. ‘The Company’ cannot guarantee correct functionality in all browsers.
3.3 Copyright Material
‘The Company’ cannot take responsibility for any copyright infringements caused by materials submitted by the client.
This collation, usage and distribution of the material is the sole responsibility of the client. Please note that the Company will, if ordered by legal authorities, close down a site that has breached copyright regulations. ‘The Company’ will also close down a site that contains illegal information as mentioned above as well as the following:
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material, counterfeited or fake goods
Displays Adult / Pornographic material
Conducts any fraudulent or illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws
This list is by no means exhaustive
‘The Company’ reserve the right to refuse to use any material of a copyrighted nature unless adequate proof is given of permission to use such material.
The client agrees to make available as soon as is reasonably possible to ‘The Company’ all contents (digital images, documents) in electronic format that maybe required to complete the site to the agreed standard and within the set deadline.
‘The Company’ will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
‘The Company’ will not be liable or become involved in any disputes between the site owner and their customers / clients / legal authorities and cannot be held responsible for any legal conflict between the two.
‘The Company’ provides the service of creating websites and hosting websites and cannot be held responsible for the contents of the website, the way the client promotes the websites, any financial transactions performed on the website, any disputes that arise between the client / customer / financial institutions / legal authorities. ‘The Company’ has no legal association with any website it creates for its clients and will not be held responsible for any legal disputes that arise between relevant parties. ‘The Company’ will turn a site offline or close it down in cases where legal authorities are involved or if we are requested to by legal authorities. In serious disputes, where customers are not receiving goods that are advertised on the website that have been ordered and have been paid for or where legal authorities are involved ‘The Company’ will terminate the web hosting services provided to the client with immediate effect.
‘The Company’ will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
‘The Company’ will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by ‘The Company’ and / or its agents.
3.4 Matters beyond our control
‘The Company’ will not be held responsible for any situations that our beyond our control. For example:
Destruction of servers due to fire or water damage at our partners hosting centres Loss of service due to malicious software / virus orientated attacks on our servers
Theft of servers from our partners secured hosting centres
Any downtime of website or online shopping website due to problems with our services and / or servers.
Any problems with third party software / payment gateways service being going down, failing, interrupted or experiencing compatibility issues.
‘The Company’ will not be held responsible if our web hosting providers close down a website or certain pages of contents of the website if these contents breach their terms and conditions; especially any contents that promote hatred towards any minority group, religion, sexual orientation, contents of adult / pornographic material, breach any copyright issues, promotes or sells illegal materials and / or counterfeited / fake products, conducts any fraudulent business, conducts any illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies, promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Law……………… This list is by no means exhaustive.
‘The Company’ will liaise with the web hosting providers in the case of a dispute but will not be held responsible if the service / hosting space for the website is terminated, the website is turned offline or the website is shut down. ‘The Company’ will not be responsible for finding a new web hosting service provider and will not be obliged to host the site on a different web hosting server. In serious disputes, where customers are not receiving goods that are advertised on the website that have been ordered and have been paid for or where legal authorities are involved the web hosting providers / ‘The Company’ will terminate the web hosting services provided to the client with immediate effect. Although we utilise only the very best hosting providers in the UK we cannot be held responsible if any of our hosting partners experience business difficulties, closes down, is being taken over
Any illegal attacks and / or hacking attempts on our hosting services and / or our servers
Any loss of service of broadband by its respective Internet Service Provider (ISP) and subsequent delays in retrieval of emails, loss of emails, reconfiguration of email services.
Any networking related issues involving compatibility or network functionality.
4.0 Specialist Computer Hardware Supply and Computer Networking Services
‘The Company’ will only supply genuine UK quality marked products.
‘The Company’ will only utilise industry standard computer networking components and cabling in all our networking services and solutions.
‘The Company’ require that all software needed for a network installation (operating systems, office applications, security software, software drivers…etc) is 100% legal and that the correct licencing has been purchased. In the event where software drivers or other information needs to be downloaded by ‘The Company’ then this will be done on a chargeable basis.
All products supplied by ‘The Company’ will comply with UK standards and will be warranted for a period of 12 months, unless specified. Any extended manufacturer’s warranty taken out by the customer is between the customer and the manufacturer.
All computer software will be genuine manufacturer’s software.
All laptops are ordered specifically for customers and therefore will not be exchanged for different models or refunded so please take care when purchasing. We will replace any laptops that are faulty with 7 working days; after which the manufacturer’s warranty will start to take effect.
5.0 Recovery Services / Data Backup
‘The Company’ will only provide an in-house data backup and recovery service, we do not sub contract any work.
‘The Company’ will take extreme precautions and will make every effort to try and recover data from damaged hard disks and other media.
Although every effort will be made ‘The Company’ will not be held responsible for any failure to recover any data.
All faulty products that belong to the client will be disposed off by ‘The Company’ accordingly.
‘The Company’ will not provide a refund for software that has been opened. If the software is faulty we will provide a replacement once we have determined that the software has a manufacturer fault.
‘The Company’ will not be held responsible for any loss of turnover, business, profit, money, revenue, custom, indirect, consequential or special loss, or loss of data due to any failure in computer hardware or software or in the event that we cannot recover data from media provided to us.
6.0 Computer Hardware and Computer Software Sales
7.0 Payment Terms for Internet Services, Website Design, Online Shopping and Hosting
A deposit of 50% of the total invoice including Value Added tax is payable on the commencement of the website project.
The remainder of the invoice is payable on the hosting / commencement of the website project.
‘The Company’ reserves the right to suspend work on the website project if payment terms are not adhered to by the client and under such circumstances will not be held responsible for loss of earnings due to the failure to meet agreed deadlines.
If after completion of the website project payment is not made to complete the remaining balance as indicated on the invoice ‘The Company’ reserves the right to take the site off line. ‘The Company’ reserves the right to refuse to reactivate the site and to put it back online. ‘The Company’ will at its discretion reactivate the site once the entire invoice amount has been paid in full and this reactivation will be subject to an administration fee.
If the client decides they no longer want the site for whatever reason, they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken.
If ‘The Company’ discovers that the site contains any of the following activities, it will take the site of line:
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material
Conducts any fraudulent or illegal business activities which are being investigated byLaw Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws….This list is by no means exhaustive
7.1 Payment Terms for Data and Computer Services and Other Services
All products and services provided are to be paid for in full as mentioned in our terms on our invoices. Failure to comply with terms will result in withdrawal of services and with may result in legal action against the client.
8.0 PRIVACY POLICY AND CONFIDENTIALITY
‘The Company’ will treat all client information with total privacy and total confidentiality.
9.0 DATA PROTECTION
‘The Company’ will treat all customer data (personal details, email addresses…etc) with total confidentiality.
‘The Company’ will not supply or hire or sell this data to any external organisation.
10.0 INDEMNIFICATION
The client agrees that it shall defend, indemnify, save and hold ‘The Company’ harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against ‘The Company’, its agents, its associates, its officers and its employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to the customer, its agents or its employees.
The client agrees to defend, indemnify and hold harmless ‘The Company’ against liabilities arising out of:
(1) Any injury to person or property caused by any products sold or otherwise distributed in connection with ‘The Company” services;
(2) Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) Copyright infringement and
(4) Any defective products sold to the client by ‘The Company’, its owner, its, employees, its associates or its affiliates
11.0 DISCLAIMER
‘The Company’ will not be responsible for any damages your business may suffer. ‘The Company’ makes no warranties of any kind, expressed or implied for services we provide. ‘The Company’ disclaims any warranty or merchantability or fitness for a particular purpose, this includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by ‘The Company’, its owner, its, employees, its associates or its affiliates.
‘The Company’ reserves the right to revise its policies at any time.
12.0 COMPLAINT PROCEDURES
Anyone who experiences a problem with the service provided ‘The Company’ should raise the matter directly with the customer services department on 0161-637-7980 or emailing us on cs@’aaampm.com clearly outlining the problem or the nature of the complaint:
‘The Company’ will initially respond to the complaint within 5 days with a view to resolving the matter as quickly as possible. More serious complaint(s) may take up to 30 days to resolve.
Privacy Policy
This Privacy Policy applies to all of the products and services offered by am:pm online solutions (‘The Company’) or its subsidiaries or affiliated companies. ‘The Company’ may sometimes post product or service specific privacy notices in order to help explain the product or service in more detail. Below is the Privacy Policy of am:pm online solutions (‘The Company’). ‘The Company’ is based at 2 Honey Street, Manchester, M8 8RG, United Kingdom.
You can contact ‘The Company’ for further help or query by:
Post:
Privacy Department, 2 Honey Street, Manchester, M8 8RG, United Kingdom.
Response time*: within 48hrs
Email:
info@aaampm.com
Response time*: within 48hrs
Emergency Response** we also realise the importance of critical Data and operate an out of hour service with a 4 hour response.
*We will endeavour to respond to your enquiries at our earliest but within the specified time scales depending upon the method you use during working hours from Mon – Fri.
** We will respond to your hour of need if not immediately then at least within 4 hours of your request.
‘The Company’ provides products and services in both the online and offline environments and take their Privacy responsibilities very seriously and operate under three main principles of accountability, transparency and serviceability it endeavours to deliver.
‘The Company’ collects certain information about ‘The www.aaampm.com users’.
This Privacy Policy applies to ‘The Company’ which governs data collection and usage by ‘The Company’.
Prior to registering (including, without limitation, entering into a user agreement with ‘The Company’), requesting any of ‘The Company’s products or services or entering into any of ‘The Company’s contests, or promotions (to the extent that any such contests, or promotions occur from time to time), you are required to read and acknowledge this Privacy Policy, and by registering (including, without limitation, entering into a user agreement with ‘The Company’), requesting any of ‘The Company’s products or services or entering any of ‘The Company’s contests, or promotions, you covenant, represent and warrant that you have read, consent to and shall comply with the terms and conditions of this Privacy Policy.
Information Collected
‘The Company’ collects two (2) types of data: (1) personal data, such as names and e-mail addresses; and (2) non-personal aggregate data such as traffic volume and usage patterns.
Personal Data
Personal data is gathered when users provide personal data to ‘The Company’ for example, when requesting registration to ‘The Company’ registering for products and services, contests or promotional opportunities, answering surveys, or other services. Such personal data may include, without limitation, name, age, gender, race, marital status, income level, telephone numbers and/or address, location, web request, email, SMS messages or other communications your interaction with a service, wireless carrier, signals, ID, Internet Protocol address, browser type, browser language, content, the date and time of your request and transaction, one or more cookies that may uniquely identify your browser or your account or other geographic information to provide, maintain, protect, and improve our services (including advertising services) and develop new services. Personal data may be released to affiliated (by contract, equity or otherwise) persons and/or entities of The Company’. You consent to the release of your personal data to authorised affiliated persons and/or entities of ‘The Company’.
Personal data may also be released to any non-affiliated persons and/or entities of ‘The Company’. By requesting registration, you consent to the release of your personal data to such non-affiliated entities.
The personal data of contest or promotion participants may be used in connection with such contests or promotions. Personal data may also be released to the sponsors of contests or promotions for the sponsors’ use. By entering a contest or promotion, you consent to the release of your personal data to the contest or promotion sponsor(s).
Please keep in mind that if you directly disclose personal data or personally sensitive data through your home page, linked sites, or other public forums, this data may be collected and used by others. ‘The Company’ encourages all users to review the privacy statements of websites you choose to link from ‘The Company’ so that you understand how those websites collect, use and share data about you and/or your computer. ‘The Company’ is not responsible for the data collection, data usage, privacy statements or content
on other websites.
Other than personal data identified in this Privacy Policy, ‘The Company’ generally does not disclose www.aaampm.com user data to third parties. However, ‘The Company’ will disclose personal data, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) Conform to the diktats of the law or comply with legal process served on ‘The Company’;
(b) Protect and defend rights or property and service; and,
(c) Act under exigent circumstances to protect the personal safety of the www.aaampm.com users,
‘The Company’ employees or the public.
‘The Company’ may communicate with you from time to time about promotions, offers or contests, conduct surveys about your opinion of ‘The Company’, its staff, performance or services offered by ‘The Company’. If you do not want to be contacted by ‘The Company’, please email your request to info@www.aaampm.com
Non-Personal Data (Aggregate Data)
Aggregate data includes information about user traffic on www.aaampm.com such as which pages are being visited, the order in which the pages are being visited, which hyperlinks or other areas of pages are being clicked, and how many users are visiting www.aaampm.com.
‘The www.aaampm.com may also log IP addresses of its users.
While logging IP addresses ‘The Company’ does not collect personal data, it may provide information on the geographical location from which users access the site.
This aggregate data is not used to identify individual users. Instead, it is used to identify website users as a whole, including demographic information, preferences in content and advertising, maintain quality of service, and web traffic patterns.
This site may place small files, called “cookies” onto your computer. Cookies are data files that websites write onto computer hard drive for record keeping purposes when you visit respective websites. The cookie file then identifies you as a unique user. As a convenience feature, cookies simplify the process of recording personal data, so that, for example, users do not have to enter names, addresses and/or passwords repetitively. Cookies also allow users to customise some sites features.
You can program your browser not to accept cookies, but if you do, you may be unable to access some parts of ‘The Company’ you will not be able to customise features according to your preferences.
Whilst on www.aaampm.com you may receive cookies from third persons and/or entities that may or may not be affiliated with ‘The Company’.
These cookies are outside the control of ‘The Company’, and are not subject to the www.aaampm.com Website Privacy Policy. ‘The Company’ is not responsible for such cookies.
Measures to Safeguard Children
‘The Company’ encourages parents and guardians to spend time with their children online and to be fully familiar with the sites that their children visit at various places on www.aaampm.com.
‘The Company’ may ask users whether they are under the age of 18, and if so, ‘The Company’ may ask for parental consent to continue use of www.aaampm.com.
‘The Company’ relies on users to be truthful in responding to these questions.
Children under 18 years of age are not eligible to participate in contests or promotions.
‘The Company’ does not intentionally gather or solicit personal data from or about children under 18 years of age without a parent or guardian’s consent.
When a parent or guardian gives consent to ‘The Company’ to collect a child’s personal data, such personal data is subject to the terms of this Privacy Policy.
As a consenting parent or guardian, you have the right to consent to ‘The Company’s collection and use of your child’s personal data while not consenting to ‘The Company’s disclosure of such data to affiliated or non-affiliated persons.
As a consenting parent or guardian, you have the right to review and/or delete the personal data that ‘The Company’ has collected from your child pursuant to your consent for ‘The Company’ to collect such data, or stop such data collection, by contacting ‘The Company’ via the means provided for in this Privacy Policy.
Changes to this Statement
‘The Company’ will occasionally update this Privacy Policy to reflect company and user feedback, or changes in applicable law.
You are encouraged to periodically review this Privacy Policy to be informed of how ‘The Company’ utilises or discloses user data.
Your continued use of ‘The Company’ constitutes your consent to any and all such changes.
Please note that commenting areas, live chat, forums, message boards, news groups and other interactive areas may be available on www.aaampm.com. Any information disclosed in these areas may become public information and users must exercise caution and discretion when deciding to disclose personal or other data in such
interactive areas.
This Privacy Policy, of ‘The Company’, ‘The Company’ and any claim related to them are governed by British law.
Any claim relating to this Privacy Policy, ‘The Company’ shall be brought in a local or regional court in Britain within one year after the claim arises.
Users of ‘The Company’ consent to the sole and exclusive jurisdiction of courts located in Manchester, United Kingdom as the most convenient and appropriate for the resolution of such disputes.
‘The Company’ website www.aaampm.com is controlled, operated and administered entirely within the United Kingdom.
Use of www.aaampm.com from locations outside the United Kingdom where the practices addressed herein are illegal or violate any law is prohibited.
Contact Information
Questions about, or notice or inquiry given pursuant to, this Privacy Policy should be directed to ‘The Company’ at info@aaampm.com
Information sharing
‘The Company’ only shares personal information with other companies or individuals outside of ‘The Company’ in the following limited circumstances:
• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf.
We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of ‘The Company’, its users or the public as required or permitted by law.
If ‘The Company’ becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to ‘The Company’ employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing and updating personal information
When you use ‘The Company’ services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.
Enforcement
‘The Company’ regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is ‘The Company’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ‘The Company’ and an individual.
Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
This document was last updated 20th October 2019
- Cookie Policy
-
The use of cookies
This site uses cookies which small text files that are placed on your machine to help the site provide a better user experience.
In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers
- Terms and conditions
-
Terms and Conditions of Services
am:pm online solutions Terms and Conditions of Supply and Service of Products. By placing an order with am:pm online solutions, you confirm that you are in full agreement with and bound by the terms and conditions shown below:
1.0 Definitions:
The Client: The company, associate, affiliate or individual requesting the services of
‘The Company’:
am:pm online solutions: ‘The Company’, the owner, employees, associates, affiliates
2.0 General Terms and Conditions
‘The Company’ will carry out work where an agreement is provided orally or when an agreement is provided by letter, email, telephone, mail or fax.
‘The Company’ will carry out work only for clients who are 18 years of age or above.
An ‘order’ is deemed to be a contract whether written or verbal between ‘The Company’ and the client.
All products and services remain the property of ‘The Company’ until paid for in full.
‘The Company’ reserves the right to modify these terms and conditions at any time.
3.0 Internet Services, Website and Online Shopping Website Design and Hosting ‘The Company’ reserve the right to refuse to construct or host a website or an online shopping website which we may judge as unfit due to content or otherwise. This includes sites that contain:
Adult orientated material
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material, counterfeited or fake goods
Displays Adult / Pornographic material
Conducts any fraudulent or illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws
This list is by no means exhaustive
Whilst ‘The Company’ will make every effort to ensure that the website and any programming scripts are free of errors, we cannot accept responsibility for any losses incurred due to the malfunction of the website or any part of it.
The service of the design and creation of a website and any specialist graphics utilised in this creation remain the property of ‘The Company’ until payment has been made in full after which they can only be used as part of the website and hosting service package provided by ‘The Company’; At no stage will the website, in full or part thereof, and any specialist coding / graphics created be transferred to the client. Only the original contents provided to ‘The Company’ by the client will be returned to the client, in their original formats, in the case of any dispute / legal dispute whatsoever. ‘The Company’ may at its discretion provide any additional information it feels fit to the client.
Any programming scripts, techniques, database creation and programming, asp scripts, cgi applications, php scripts, domain setup, email setup…etc. that are created / written by ‘The Company’:
Remain the property and copyright of ‘The Company’
Cannot be copied, replicated, reverse-engineered, commercially reproduced, resold…etc. without the permission of ‘The Company’ will not be transferred to the client
Under no circumstances will any ‘The Company’ Intellectual Property (IP) relating to the website / files/ documents containing programming scripts, methodologies, techniques, database creation and programming, asp scripts, cgi applications, php scripts, mail setup…etc be transferred to the client
‘The Company’ cannot take responsibility for any losses incurred by the use of any website solution created for the client. Whilst ‘The Company’ will make every effort and ensure care has been taken to provide a solution that is problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Where the client chooses to host our website and or solutions on servers or hosting of their own choice, the client is expected to provide or seek any information, additional software, support or co-operation regarding the server or hosting required in order for the application to be correctly developed. ‘The Company’ will not be held responsible for any failure in other hosting and server equipment, software or services.
The client is expected to test fully any application or programming relating to a site developed by ‘The Company’ before being made generally available for use to their customers. Where errors, bugs, malfunctions or other issues are highlighted after the website is live, ‘The Company’ will endeavour, but is not obliged, to correct these issues to meet the standards of function outlined in the brief.
3.1 Website Hosting, eMail Services and Compatibility
All websites solutions will be hosted on ‘The Company’ hosting facilities which consist of Virtual Private Servers (VPS) and dedicated servers.
‘The Company’ will allocate each client a specific amount of disk space for their website; If this amount of disk space is exceeded a monthly fee for additional disk space will be chargeable.
‘The Company’ will allocate each client a specific amount of bandwidth (data traffic / number of hits per month) for their website; If this amount of bandwidth is exceeded a monthly fee for additional disk space will be chargeable. In extreme situations where a websites bandwidth is putting a constraint on the server and other websites hosted on that server the client will be asked to attain a dedicated server just for their own website. If this option is not taken up then the bandwidth will be capped and any bandwidth usage exceeding this limit will not be allowed. ‘The Company’ will not be held responsible for any loss or potential loss of revenue / business / funds…etc due to this capping of the bandwidth.
‘The Company’ will allocate each client with a specific number of email addresses with a disk space limit for each account. Any additional emails required will be subject to a small charge. These email services will be regularly updated so it is the responsibility of the client to ensure that they have a good backup of these emails in printed format or saved elsewhere on their computer systems.
‘The Company’ does not allow for ‘bulk emailing’ / ‘spamming’ via its system. Any client found in breach of this will have its services terminated.
‘The Company’ will not be held responsible for any loss or potential loss of revenue / business / funds…etc due to email services being interrupted, infiltrated by illegal means (hacking, phishing…etc), problems with Internet Service Providers (ISP) service or being closed down for whatever reason.
‘The Company’ will endeavour maximum uptime of all our hosting services but cannot be held responsible for any loss of turnover, business, profit, money, revenue, custom, indirect, consequential or special loss, or loss of data due to any downtime on any of its hosting facilities, eMail services or servers ‘The Company’ will endeavour any agreed third party software integration into the website solutions functions correctly; in particular online payment gateways such as Paypal, WorldPay, Google Checkout, Merchant Banking payment gateways but will not be held responsible for any losses however occurred with these payment gateways. If third party software is incompatible with our solutions or if it needs tailoring to work with our website solutions then this will be chargeable at the current rates in force.
‘The Company’ will not be held responsible for any losses however incurred by the client in events such as breach of security of the website, computer virus attack on the hosting services, phishing or any illegal attempts by third parties to try and attain confidential data or material.
‘The Company’ will provide telephone service support between the hours of:
09:00 to 17:00 Service Level Agreement 1
09:00 to 21:00 Service Level Agreement 2
These service level agreements are payable annually in advance and the relevant agreement is to be taken out at initial hosting of the website. Our Standard Service Level Agreement is Service Level Agreement 1.
3.2 Website / Online Shopping Website Hosting / Dedicated Servers and Email Services Fees:
All hosting services, whether shared hosting or dedicated server hosting, is payable in full in advance. Any hosting services not paid within terms stipulated on our invoice will be withdrawn and you website will be taken offline. The website will only be re-instated back online once the outstanding invoice is PAID IN FULL.
An administration fee will be chargeable to re-instate this website online.
eMail Services Fees:
All eMail services that are provided are payable in full in advance. Any eMail services that are not paid within terms stipulated on our invoice will be withdrawn and you will lose access to your emails. The eMail services will only be re-instated once the outstanding invoice is PAID IN FULL.
An administration fee will be chargeable to re-instate the eMail services.
‘The Company’ will endeavour to respond to all technical email inquiries within 2 working days.
‘The Company’ will endeavour to ensure that any website designed and developed will function correctly on the server it is initially installed on and that it will function correctly when viewed with standard web browsing. ‘The Company’ cannot guarantee correct functionality in all browsers.
3.3 Copyright Material
‘The Company’ cannot take responsibility for any copyright infringements caused by materials submitted by the client.
This collation, usage and distribution of the material is the sole responsibility of the client. Please note that the Company will, if ordered by legal authorities, close down a site that has breached copyright regulations. ‘The Company’ will also close down a site that contains illegal information as mentioned above as well as the following:
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material, counterfeited or fake goods
Displays Adult / Pornographic material
Conducts any fraudulent or illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws
This list is by no means exhaustive
‘The Company’ reserve the right to refuse to use any material of a copyrighted nature unless adequate proof is given of permission to use such material.
The client agrees to make available as soon as is reasonably possible to ‘The Company’ all contents (digital images, documents) in electronic format that maybe required to complete the site to the agreed standard and within the set deadline.
‘The Company’ will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
‘The Company’ will not be liable or become involved in any disputes between the site owner and their customers / clients / legal authorities and cannot be held responsible for any legal conflict between the two.
‘The Company’ provides the service of creating websites and hosting websites and cannot be held responsible for the contents of the website, the way the client promotes the websites, any financial transactions performed on the website, any disputes that arise between the client / customer / financial institutions / legal authorities. ‘The Company’ has no legal association with any website it creates for its clients and will not be held responsible for any legal disputes that arise between relevant parties. ‘The Company’ will turn a site offline or close it down in cases where legal authorities are involved or if we are requested to by legal authorities. In serious disputes, where customers are not receiving goods that are advertised on the website that have been ordered and have been paid for or where legal authorities are involved ‘The Company’ will terminate the web hosting services provided to the client with immediate effect.
‘The Company’ will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
‘The Company’ will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by ‘The Company’ and / or its agents.
3.4 Matters beyond our control
‘The Company’ will not be held responsible for any situations that our beyond our control. For example:
Destruction of servers due to fire or water damage at our partners hosting centres Loss of service due to malicious software / virus orientated attacks on our servers
Theft of servers from our partners secured hosting centres
Any downtime of website or online shopping website due to problems with our services and / or servers.
Any problems with third party software / payment gateways service being going down, failing, interrupted or experiencing compatibility issues.
‘The Company’ will not be held responsible if our web hosting providers close down a website or certain pages of contents of the website if these contents breach their terms and conditions; especially any contents that promote hatred towards any minority group, religion, sexual orientation, contents of adult / pornographic material, breach any copyright issues, promotes or sells illegal materials and / or counterfeited / fake products, conducts any fraudulent business, conducts any illegal business activities which are being investigated by Law Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies, promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Law……………… This list is by no means exhaustive.
‘The Company’ will liaise with the web hosting providers in the case of a dispute but will not be held responsible if the service / hosting space for the website is terminated, the website is turned offline or the website is shut down. ‘The Company’ will not be responsible for finding a new web hosting service provider and will not be obliged to host the site on a different web hosting server. In serious disputes, where customers are not receiving goods that are advertised on the website that have been ordered and have been paid for or where legal authorities are involved the web hosting providers / ‘The Company’ will terminate the web hosting services provided to the client with immediate effect. Although we utilise only the very best hosting providers in the UK we cannot be held responsible if any of our hosting partners experience business difficulties, closes down, is being taken over
Any illegal attacks and / or hacking attempts on our hosting services and / or our servers
Any loss of service of broadband by its respective Internet Service Provider (ISP) and subsequent delays in retrieval of emails, loss of emails, reconfiguration of email services.
Any networking related issues involving compatibility or network functionality.
4.0 Specialist Computer Hardware Supply and Computer Networking Services
‘The Company’ will only supply genuine UK quality marked products.
‘The Company’ will only utilise industry standard computer networking components and cabling in all our networking services and solutions.
‘The Company’ require that all software needed for a network installation (operating systems, office applications, security software, software drivers…etc) is 100% legal and that the correct licencing has been purchased. In the event where software drivers or other information needs to be downloaded by ‘The Company’ then this will be done on a chargeable basis.
All products supplied by ‘The Company’ will comply with UK standards and will be warranted for a period of 12 months, unless specified. Any extended manufacturer’s warranty taken out by the customer is between the customer and the manufacturer.
All computer software will be genuine manufacturer’s software.
All laptops are ordered specifically for customers and therefore will not be exchanged for different models or refunded so please take care when purchasing. We will replace any laptops that are faulty with 7 working days; after which the manufacturer’s warranty will start to take effect.
5.0 Recovery Services / Data Backup
‘The Company’ will only provide an in-house data backup and recovery service, we do not sub contract any work.
‘The Company’ will take extreme precautions and will make every effort to try and recover data from damaged hard disks and other media.
Although every effort will be made ‘The Company’ will not be held responsible for any failure to recover any data.
All faulty products that belong to the client will be disposed off by ‘The Company’ accordingly.
‘The Company’ will not provide a refund for software that has been opened. If the software is faulty we will provide a replacement once we have determined that the software has a manufacturer fault.
‘The Company’ will not be held responsible for any loss of turnover, business, profit, money, revenue, custom, indirect, consequential or special loss, or loss of data due to any failure in computer hardware or software or in the event that we cannot recover data from media provided to us.
6.0 Computer Hardware and Computer Software Sales
7.0 Payment Terms for Internet Services, Website Design, Online Shopping and Hosting
A deposit of 50% of the total invoice including Value Added tax is payable on the commencement of the website project.
The remainder of the invoice is payable on the hosting / commencement of the website project.
‘The Company’ reserves the right to suspend work on the website project if payment terms are not adhered to by the client and under such circumstances will not be held responsible for loss of earnings due to the failure to meet agreed deadlines.
If after completion of the website project payment is not made to complete the remaining balance as indicated on the invoice ‘The Company’ reserves the right to take the site off line. ‘The Company’ reserves the right to refuse to reactivate the site and to put it back online. ‘The Company’ will at its discretion reactivate the site once the entire invoice amount has been paid in full and this reactivation will be subject to an administration fee.
If the client decides they no longer want the site for whatever reason, they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken.
If ‘The Company’ discovers that the site contains any of the following activities, it will take the site of line:
Promotes hatred towards any minority group, religion, sexual orientation
Breaches copyright
Promotes or sells illegal material
Conducts any fraudulent or illegal business activities which are being investigated byLaw Enforcement Agencies, Fraud Squad and / or Trading Standards Agencies
Promotes any illegal activity contrary to UK, US, European, Asian, African or any localised Laws….This list is by no means exhaustive
7.1 Payment Terms for Data and Computer Services and Other Services
All products and services provided are to be paid for in full as mentioned in our terms on our invoices. Failure to comply with terms will result in withdrawal of services and with may result in legal action against the client.
8.0 PRIVACY POLICY AND CONFIDENTIALITY
‘The Company’ will treat all client information with total privacy and total confidentiality.
9.0 DATA PROTECTION
‘The Company’ will treat all customer data (personal details, email addresses…etc) with total confidentiality.
‘The Company’ will not supply or hire or sell this data to any external organisation.
10.0 INDEMNIFICATION
The client agrees that it shall defend, indemnify, save and hold ‘The Company’ harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against ‘The Company’, its agents, its associates, its officers and its employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold to the customer, its agents or its employees.
The client agrees to defend, indemnify and hold harmless ‘The Company’ against liabilities arising out of:
(1) Any injury to person or property caused by any products sold or otherwise distributed in connection with ‘The Company” services;
(2) Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
(3) Copyright infringement and
(4) Any defective products sold to the client by ‘The Company’, its owner, its, employees, its associates or its affiliates
11.0 DISCLAIMER
‘The Company’ will not be responsible for any damages your business may suffer. ‘The Company’ makes no warranties of any kind, expressed or implied for services we provide. ‘The Company’ disclaims any warranty or merchantability or fitness for a particular purpose, this includes loss of data resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by ‘The Company’, its owner, its, employees, its associates or its affiliates.
‘The Company’ reserves the right to revise its policies at any time.
12.0 COMPLAINT PROCEDURES
Anyone who experiences a problem with the service provided ‘The Company’ should raise the matter directly with the customer services department on 0161-637-7980 or emailing us on cs@’aaampm.com clearly outlining the problem or the nature of the complaint:
‘The Company’ will initially respond to the complaint within 5 days with a view to resolving the matter as quickly as possible. More serious complaint(s) may take up to 30 days to resolve.
- Privacy policy
-
Privacy Policy
This Privacy Policy applies to all of the products and services offered by am:pm online solutions (‘The Company’) or its subsidiaries or affiliated companies. ‘The Company’ may sometimes post product or service specific privacy notices in order to help explain the product or service in more detail. Below is the Privacy Policy of am:pm online solutions (‘The Company’). ‘The Company’ is based at 2 Honey Street, Manchester, M8 8RG, United Kingdom.
You can contact ‘The Company’ for further help or query by:
Post:
Privacy Department, 2 Honey Street, Manchester, M8 8RG, United Kingdom.Response time*: within 48hrs
Email:
info@aaampm.com
Response time*: within 48hrsEmergency Response** we also realise the importance of critical Data and operate an out of hour service with a 4 hour response.
*We will endeavour to respond to your enquiries at our earliest but within the specified time scales depending upon the method you use during working hours from Mon – Fri.
** We will respond to your hour of need if not immediately then at least within 4 hours of your request.‘The Company’ provides products and services in both the online and offline environments and take their Privacy responsibilities very seriously and operate under three main principles of accountability, transparency and serviceability it endeavours to deliver.
‘The Company’ collects certain information about ‘The www.aaampm.com users’.
This Privacy Policy applies to ‘The Company’ which governs data collection and usage by ‘The Company’.
Prior to registering (including, without limitation, entering into a user agreement with ‘The Company’), requesting any of ‘The Company’s products or services or entering into any of ‘The Company’s contests, or promotions (to the extent that any such contests, or promotions occur from time to time), you are required to read and acknowledge this Privacy Policy, and by registering (including, without limitation, entering into a user agreement with ‘The Company’), requesting any of ‘The Company’s products or services or entering any of ‘The Company’s contests, or promotions, you covenant, represent and warrant that you have read, consent to and shall comply with the terms and conditions of this Privacy Policy.Information Collected
‘The Company’ collects two (2) types of data: (1) personal data, such as names and e-mail addresses; and (2) non-personal aggregate data such as traffic volume and usage patterns.Personal Data
Personal data is gathered when users provide personal data to ‘The Company’ for example, when requesting registration to ‘The Company’ registering for products and services, contests or promotional opportunities, answering surveys, or other services. Such personal data may include, without limitation, name, age, gender, race, marital status, income level, telephone numbers and/or address, location, web request, email, SMS messages or other communications your interaction with a service, wireless carrier, signals, ID, Internet Protocol address, browser type, browser language, content, the date and time of your request and transaction, one or more cookies that may uniquely identify your browser or your account or other geographic information to provide, maintain, protect, and improve our services (including advertising services) and develop new services. Personal data may be released to affiliated (by contract, equity or otherwise) persons and/or entities of The Company’. You consent to the release of your personal data to authorised affiliated persons and/or entities of ‘The Company’.Personal data may also be released to any non-affiliated persons and/or entities of ‘The Company’. By requesting registration, you consent to the release of your personal data to such non-affiliated entities.
The personal data of contest or promotion participants may be used in connection with such contests or promotions. Personal data may also be released to the sponsors of contests or promotions for the sponsors’ use. By entering a contest or promotion, you consent to the release of your personal data to the contest or promotion sponsor(s).
Please keep in mind that if you directly disclose personal data or personally sensitive data through your home page, linked sites, or other public forums, this data may be collected and used by others. ‘The Company’ encourages all users to review the privacy statements of websites you choose to link from ‘The Company’ so that you understand how those websites collect, use and share data about you and/or your computer. ‘The Company’ is not responsible for the data collection, data usage, privacy statements or content
on other websites.Other than personal data identified in this Privacy Policy, ‘The Company’ generally does not disclose www.aaampm.com user data to third parties. However, ‘The Company’ will disclose personal data, without notice, if required to do so by law or in the good faith belief that such action is necessary to:
(a) Conform to the diktats of the law or comply with legal process served on ‘The Company’;
(b) Protect and defend rights or property and service; and,
(c) Act under exigent circumstances to protect the personal safety of the www.aaampm.com users,
‘The Company’ employees or the public.
‘The Company’ may communicate with you from time to time about promotions, offers or contests, conduct surveys about your opinion of ‘The Company’, its staff, performance or services offered by ‘The Company’. If you do not want to be contacted by ‘The Company’, please email your request to info@www.aaampm.comNon-Personal Data (Aggregate Data)
Aggregate data includes information about user traffic on www.aaampm.com such as which pages are being visited, the order in which the pages are being visited, which hyperlinks or other areas of pages are being clicked, and how many users are visiting www.aaampm.com.
‘The www.aaampm.com may also log IP addresses of its users.
While logging IP addresses ‘The Company’ does not collect personal data, it may provide information on the geographical location from which users access the site.
This aggregate data is not used to identify individual users. Instead, it is used to identify website users as a whole, including demographic information, preferences in content and advertising, maintain quality of service, and web traffic patterns.This site may place small files, called “cookies” onto your computer. Cookies are data files that websites write onto computer hard drive for record keeping purposes when you visit respective websites. The cookie file then identifies you as a unique user. As a convenience feature, cookies simplify the process of recording personal data, so that, for example, users do not have to enter names, addresses and/or passwords repetitively. Cookies also allow users to customise some sites features.
You can program your browser not to accept cookies, but if you do, you may be unable to access some parts of ‘The Company’ you will not be able to customise features according to your preferences.
Whilst on www.aaampm.com you may receive cookies from third persons and/or entities that may or may not be affiliated with ‘The Company’.
These cookies are outside the control of ‘The Company’, and are not subject to the www.aaampm.com Website Privacy Policy. ‘The Company’ is not responsible for such cookies.Measures to Safeguard Children
‘The Company’ encourages parents and guardians to spend time with their children online and to be fully familiar with the sites that their children visit at various places on www.aaampm.com.
‘The Company’ may ask users whether they are under the age of 18, and if so, ‘The Company’ may ask for parental consent to continue use of www.aaampm.com.
‘The Company’ relies on users to be truthful in responding to these questions.Children under 18 years of age are not eligible to participate in contests or promotions.
‘The Company’ does not intentionally gather or solicit personal data from or about children under 18 years of age without a parent or guardian’s consent.
When a parent or guardian gives consent to ‘The Company’ to collect a child’s personal data, such personal data is subject to the terms of this Privacy Policy.
As a consenting parent or guardian, you have the right to consent to ‘The Company’s collection and use of your child’s personal data while not consenting to ‘The Company’s disclosure of such data to affiliated or non-affiliated persons.As a consenting parent or guardian, you have the right to review and/or delete the personal data that ‘The Company’ has collected from your child pursuant to your consent for ‘The Company’ to collect such data, or stop such data collection, by contacting ‘The Company’ via the means provided for in this Privacy Policy.
Changes to this Statement
‘The Company’ will occasionally update this Privacy Policy to reflect company and user feedback, or changes in applicable law.
You are encouraged to periodically review this Privacy Policy to be informed of how ‘The Company’ utilises or discloses user data.
Your continued use of ‘The Company’ constitutes your consent to any and all such changes.Please note that commenting areas, live chat, forums, message boards, news groups and other interactive areas may be available on www.aaampm.com. Any information disclosed in these areas may become public information and users must exercise caution and discretion when deciding to disclose personal or other data in such
interactive areas.This Privacy Policy, of ‘The Company’, ‘The Company’ and any claim related to them are governed by British law.
Any claim relating to this Privacy Policy, ‘The Company’ shall be brought in a local or regional court in Britain within one year after the claim arises.
Users of ‘The Company’ consent to the sole and exclusive jurisdiction of courts located in Manchester, United Kingdom as the most convenient and appropriate for the resolution of such disputes.
‘The Company’ website www.aaampm.com is controlled, operated and administered entirely within the United Kingdom.
Use of www.aaampm.com from locations outside the United Kingdom where the practices addressed herein are illegal or violate any law is prohibited.Contact Information
Questions about, or notice or inquiry given pursuant to, this Privacy Policy should be directed to ‘The Company’ at info@aaampm.comInformation sharing
‘The Company’ only shares personal information with other companies or individuals outside of ‘The Company’ in the following limited circumstances:
• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf.We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of ‘The Company’, its users or the public as required or permitted by law.
If ‘The Company’ becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.Information security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to ‘The Company’ employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.Accessing and updating personal information
When you use ‘The Company’ services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.Enforcement
‘The Company’ regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is ‘The Company’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ‘The Company’ and an individual.Changes to this Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.This document was last updated 20th October 2019